In a previous post, we discussed how Marriott and Alibaba agreed to promote Marriott in China through Alibaba’s subsidiary Fliggy at the same time that the partnership between Marriott and Ctrip, the leader of the Chinese online travel market, was unraveling. The competition between Ctrip and Fliggy is a microcosm of a much larger on-going battle between three Chinese tech giants: Baidu, Alibaba, and Tencent (the trio is often referred to as BAT).
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About Jon Sussman
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Entries by Jon Sussman
In August 2017, Marriott International announced a joint venture with the Chinese tech giant Alibaba and its subsidiary Fliggy. Coverage in Western media outlets touted how the deal could enable Marriott to reach millions of Chinese travelers.
But the U.S. press did not report that the Alibaba deal came in the wake of a conflict between Marriott and Ctrip, the most dominant player in the Chinese online travel industry.
In a previous blog post, we reviewed how after the January 2018 incident in which Marriott sent out a customer survey listing Taiwan, Tibet, Hong Kong, and Macau as countries separate from China, Marriott complied with a Chinese government request to shut down its Chinese websites and apps. We have also tracked in a separate […]
In August 2017, Marriott International announced a strategic partnership with the Chinese tech giant Alibaba. In its press release, Marriott claimed that the partners would redefine the travel experience for hundreds of millions of Chinese consumers.
Western press mentions of the deal have repeated Marriott’s rosy predictions. In this post, we break down what Alibaba is, and explain the components of the deal.
而少数报道则称万豪的中国网站被封至少两个月 – 并且重新开放后无法直接预订酒店客房。
In January 2018, after an email gaffe obliged Marriott to apologize to the Chinese government (an incident we explored in a previous post), Marriott complied with a government request to shut down its websites and apps in the country. Several outlets reported that sites would be shut down by the government for a week.
What was less widely reported was that Marriott’s Chinese website was unavailable for at least two months – and returned without the ability to directly book hotel rooms.
这场冲突的根源很简单 – 一封电子邮件和一个Twitter “点赞”，所涉邮件和点赞内容显示万豪对中国主权和领土完整的立场有异议。
Marriott set off a firestorm in China in January. Chinese public opinion rallied against the company, and government regulators temporarily shut down their website and apps.
The source of this conflict was simple – an email and a Twitter ‘like’ that suggested Marriott disagreed with China’s position on its sovereignty and territorial integrity.
Welcome to Marriott China Observer. This website provides on-going research and analysis on Marriott International’s activities in China, the world’s second-largest economy.
If you are an investor in Marriott International, an analyst reviewing Marriott stock, or an international business observer, you already know that China is a critical market for the global hospitality industry: China is the world’s biggest spender on international tourism and is poised for greater growth.