Entries by Jon Sussman



而少数报道则称万豪的中国网站被封至少两个月 – 并且重新开放后无法直接预订酒店客房。

Marriott agreed to shut down its Chinese website for one week. Two months later, it returned – missing a key feature.

In January 2018, after an email gaffe obliged Marriott to apologize to the Chinese government (an incident we explored in a previous post), Marriott complied with a government request to shut down its websites and apps in the country. Several outlets reported that sites would be shut down by the government for a week.

What was less widely reported was that Marriott’s Chinese website was unavailable for at least two months – and returned without the ability to directly book hotel rooms.

With an email and a ‘like,’ Marriott set off a firestorm in China – and found itself caught between Chinese and U.S. public opinion.

Marriott set off a firestorm in China in January. Chinese public opinion rallied against the company, and government regulators temporarily shut down their website and apps.

The source of this conflict was simple – an email and a Twitter ‘like’ that suggested Marriott disagreed with China’s position on its sovereignty and territorial integrity.




Introducing Marriott China Observer

Welcome to Marriott China Observer. This website provides on-going research and analysis on Marriott International’s activities in China, the world’s second-largest economy.

If you are an investor in Marriott International, an analyst reviewing Marriott stock, or an international business observer, you already know that China is a critical market for the global hospitality industry: China is the world’s biggest spender on international tourism and is poised for greater growth.