Entries by Jon Sussman

万豪同意关闭中国网站一周。两个月后,网站重新开放,但缺失了一项关键功能。

2018年1月,一次邮件失误导致万豪被要求向中国政府致歉(我们在前一篇文章中曾探讨过这事件)。万豪遵照政府要求,关闭了其在中国的网站及应用程序。多家媒体报告称网站将被政府关闭一周。

而少数报道则称万豪的中国网站被封至少两个月 – 并且重新开放后无法直接预订酒店客房。

Marriott agreed to shut down its Chinese website for one week. Two months later, it returned – missing a key feature.

In January 2018, after an email gaffe obliged Marriott to apologize to the Chinese government (an incident we explored in a previous post), Marriott complied with a government request to shut down its websites and apps in the country. Several outlets reported that sites would be shut down by the government for a week.

What was less widely reported was that Marriott’s Chinese website was unavailable for at least two months – and returned without the ability to directly book hotel rooms.

With an email and a ‘like,’ Marriott set off a firestorm in China – and found itself caught between Chinese and U.S. public opinion.

Marriott set off a firestorm in China in January. Chinese public opinion rallied against the company, and government regulators temporarily shut down their website and apps.

The source of this conflict was simple – an email and a Twitter ‘like’ that suggested Marriott disagreed with China’s position on its sovereignty and territorial integrity.

隆重推出万豪中国观察网

欢迎来到万豪中国观察网。本网站提供了对万豪国际在全球第二大经济体–中国的活动所进行的研究与分析。

如果您是万豪国际的投资者,万豪股票的分析师,或者您是一名国际商务观察员,您已经知道中国是全球旅游行业的关键市场:中国是国际旅游业的全球最大消费体,并预计会持续增长。

Introducing Marriott China Observer

Welcome to Marriott China Observer. This website provides on-going research and analysis on Marriott International’s activities in China, the world’s second-largest economy.

If you are an investor in Marriott International, an analyst reviewing Marriott stock, or an international business observer, you already know that China is a critical market for the global hospitality industry: China is the world’s biggest spender on international tourism and is poised for greater growth.