China’s Ministry of Culture and Tourism is currently investigating the cleanliness of Marriott’s luxury hotel rooms in China. UNITE HERE has offered to help by arranging a meeting with the real experts: Marriott housekeepers. Read UNITE HERE’s letter to the Ministry here.
The Ministry’s investigation was sparked by a viral video which exposed poor room cleaning practices at luxury hotels in China. (See the video here.) Several high-end Marriott hotels were shown in the video, including the Ritz-Carlton Shanghai Pudong, Bvlgari Shanghai, Le Royal Méridien Shanghai, the Sheraton Guiyang, and the Sheraton Nanchang.
UNITE HERE has asked Chinese representatives to sit down with housekeepers at a consulate to describe the impact of Marriott’s “Green Choice” program, which leaves rooms without housekeeping service for days at a time, on their lives and on room cleanliness. The union also shared its report about the program.
Housekeepers have described what it is like cleaning a hotel room because of Marriott’s Green Choice program: “I’m working in excruciating pain. I have all kinds of ailments since I started doing this work,” said Evelina Cravens, a housekeeper at the Marriott Union Square in San Francisco. “Green Choice is going to run us all out. We have to rush so fast and do so much, we’re injuring ourselves.”